At Preethi Naturals, we always aim to deliver fresh, high-quality products. If you receive a damaged, defective, or incorrect product, you may request a replacement or refund. Since we deal with food items, returns are accepted only when there is an issue at the time of delivery, such as physical damage, leakage, tampering, or a quality problem discovered immediately upon opening. Products that have been used, opened, or damaged after delivery are not eligible for return. If your return is approved, we may offer a replacement, store credit, or a refund to your original payment method. Orders can be cancelled before they are shipped, but once dispatched, cancellation is not possible. Refunds for cancelled orders are processed quickly, typically within 3–7 business days. To request a return or report an issue, please contact us with your Order ID, photos, and a short description, and our support team will respond within 24–48 hours. For any assistance, please reach out to our customer support at info@preethinaturals.com or 70937 83666.